New

Field Service Technician

Ingersoll Rand
life insurance, paid time off, 401(k)
United States, North Carolina, Davidson
Sep 04, 2025
Field Service Technician, Mechanical BH Job ID: 2835 SF Job Req ID: 14745 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title: Field Service Technician, Mechanical Location: Remote - USA About Us: Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview: The Field Service Technician is responsible for providing mechanical field support for IR products, striving to be customer focused, fully responsive and successful in meeting the 24/7 technical service needs of customers. Bring your expertise in industrial repair and / or installation ideally with centrifugal / positive displacement equipment, and play a key role in establishing this team as the "go-to" source for technical field service knowledge within IR. In this collaborative role, you'll focus on delivering valued solutions to customers, leveraging both IR's services and product portfolio, while building trusted relationships across the organization. The ideal candidate additionally brings troubleshooting skills to include knowledge of vibration, system and aerodynamic problems in equipment. Responsibilities: Provide technical support during repair and/or installation, at customers' sites, of IR's equipment to ensure standards are met and the integrity of the equipment is maintained. Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of "zero" lost time incidents. Work to improve responsiveness to customers by being available to make sales calls, perform technical walk downs, and provide solutions to customers that distinguish IR's proposals and capabilities. Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers including accurate invoicing for services. Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data. Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers. Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc. Participate in the effort to provide your organization, and when appropriate, the Aftermarket group, balance of IR, and Sales Reps, with meaningful information, knowledge, and tools in order to support the customer. Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow IR installed base, collect information for the Customer Relationship Management [CRM] system and provide information to Sales for additional opportunities; and improve global visibility of IR Aftermarket in the CRM system. Requirements: 3+ years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent experience. Hands-on mechanical expertise with industrial compressor systems, preferably to include centrifugal and/or positive displacement equipment. Ability to read and interpret electrical / mechanical schematics. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. Must possess or obtain a US Passport, occasional international travel. High School diploma or equivalent. Core Competencies: Solid interpersonal skills. Strong analytical skills. Clear and concise communicator, both verbal and written. Excellent collaboration skills. Strong computer skills in Microsoft Word, Excel, PowerPoint. Comfortable and effective working in the "virtual world". Proven time management, organizational, problem solving, and prioritization skills to successfully complete responsibilities in a timely manner. Ability to resolve conflict, to apply critical thinking to solve problems and to escalate when needed. Highly organized with ability to work independently as well as part of a team. Ability to create and maintain strong relationships with customers, employees and Sales Reps. High moral and ethical standards; integrity is continuously apparent. Preferences: Some technical schooling, classwork toward a degree in a technical area such as mechanical, electrical. Troubleshoot vibration, system and aerodynamic problems in equipment. Experience specifying replacement parts for highly engineered equipment and products. Experience in industrial sales or technical selling. Travel & Work Arrangements Up to 80%, with possibility of international travel Schedule: Monday - Friday 7:00AM - 3:30 PM Position: Salary Non-Exempt with eligibility for Overtime pay. Shift premium pay involved for travel with overnight stays and international travel. What We Offer: At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. The pay range for this role is $65,000.00 - $85,000.00 per year. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com. TO APPLY: Please apply via our website https://careers.irco.com in order to be considered for this position. APPLY NOW