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Admin. Imaging Specialist

Wentworth-Douglass Physicians Organization (WDP)
United States, New Hampshire, Somersworth
200 New Hampshire 108 (Show on map)
Jul 30, 2025
Mon - Friday - 8:30am - 5:00pm - Great Benefits Plan!
This role requires a solid understanding of medical terminology, imaging pathways (e.g., screening, diagnostic, breast biopsies), EPIC scheduling, CPT code nuances and some clinical interaction. In addition, will require collaboration with patients, technologist, nurse navigators, radiologist, and referring providers. As an Admin Imaging Specialist not only maintains smooth day-to-day operations but handling confidential health information and regulatory readiness.
Does this position require Patient Care (indirect/direct)? No

Essential Functions:

As an Admin Imaging Specialist II, you will serve as the first point of contact for patients and play a critical role in ensuring a smooth and efficient registration and scheduling experience.

Responsibilities include:

  • Delivering exceptional customer service in person and via phone
  • Accurately collect and verify patient information
  • Registering patients and scheduling appointments using internal systems
  • Communicate financial responsibilities to promote transparency
  • Collaborating with internal and external providers to ensure accuracy in registration and scheduling patients.

Education
High School Diploma or Equivalent required or associate degree or higher
Trade/Technical/Vocational Diploma Related Field of Study preferred
Can this role accept experience in lieu of a degree? No

Experience
Administrative Assistant or Secretarial Experience 2-3 years required

At least 6 months of customer service or clerical experience

Knowledge, Skills & Abilities

Clinical Scheduling Expertise: Accurately schedule screening, diagnostic, and DEXA exams; verify orders and identify discrepancies based on clinical guidelines.

Patient Access & Check-In: Confirm demographics, insurance, and provider details; scan necessary documents and collect electronic signatures.

Order & Protocol Management: Place or request internal/external imaging orders, review clinical documentation, and request outside imaging and reports as needed.

Communication & Follow-Up:Respond to multi-line phone inquiries, return voicemails promptly, and maintain accurate call logs.

Imaging Workflow Knowledge:Understand imaging timelines, modality-specific prep, and clinical urgency for proper scheduling and rescheduling.

EMR & In-Basket Proficiency: Navigate EPIC or similar systems to manage orders, messages, and patient records accurately and efficiently.

Administrative Accuracy: Track daily voicemail counts, manage calendars, print schedules, and route faxes and emails to the appropriate contacts.

Regulatory Compliance & Professionalism: Uphold HIPAA standards, support clinical documentation accuracy, and maintain a professional, patient-centered approach.

* Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

* Skilled in standard office procedures and equipment, including filing, scanning, printing, copying, faxing, and phone systems

* Strong verbal, written, and interpersonal communication skills

* Ability to proofread and edit documents with attention to detail

* Excellent time management skills; able to prioritize personal and team tasks and multi-task effectively

* Proven ability to handle sensitive and confidential information with discretion

* Familiarity with medical terminology and healthcare communication practices



Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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