Residential Concierge (Part-Time; Temporary)

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.

Important Notice: This is a temporary, part-time, grant-funded position. The assignment is scheduled to end on December 31, 2025.

Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $25.00 per hour.

Position Description: The Residential Concierge serves as the first point of contact for residents, visitors, and staff at Roberts Residences. This part-time, front desk role is essential to fostering a welcoming and safe environment while supporting the daily operations of the residence. The Residential Concierge ensures that all guests and residents are greeted with professionalism and warmth while also managing a variety of administrative and security-related tasks

Required: High school diploma or GED required. Additional coursework or certification in customer service, administrative support, or hospitality is a plus

Preferred: Prior experience in a receptionist, front desk, or customer service role is preferred.

Required License/Certification: N/A

Schedule: Monday-Thursday, 8:00 am - 2:00 pm; Friday, 8:00 am - 12:00 pm with/ 30 minutes working lunch. OR Monday - Thursday, 8:00 am to 2:30 pm, Fridays from 9:00 am to 1:00 pm. w/ regular lunch break. (29 hours per week)

Expected Contributions: Administrative Communication & Information Support

• Assist with administrative duties including data entry, filing, incident reporting, visitor logs, and supply inventory.
• Receive, log, and distribute mail and packages for residents and staff in a timely and secure manner.
• Manage incoming phone calls, take messages, and route calls or information to the appropriate staff members.
• Offer general information about the housing program and available community resources as needed.
• Ensure proper sign-in and sign-out procedures for all visitors; maintain security and awareness of who is in the building.
• Greet and assist residents, guests, and staff in a professional, courteous, and welcoming manner at all times.
• Keep the reception area organized, clean, and inviting to reflect the professionalism of the residence.
• Promote a welcoming and respectful environment that aligns with the mission and values of the organization.
• Notify appropriate staff of any building maintenance issues, safety concerns, or suspicious activity.
• Respond appropriately in case of emergencies and follow established procedures to ensure resident and building safety.

Knowledge, Skills, & Abilities:

• Welcome and assist residents, guests, and staff with professionalism and courtesy, creating a positive first impression.
• Answer incoming calls, relay messages, and direct calls to the appropriate personnel in a timely manner.
• Monitor and manage building access; ensure all visitors follow sign-in/sign-out protocols.
• Provide accurate information about the housing program, services, and available community resources.
• Maintain a clean, organized, and inviting front desk and lobby area.
• Promptly report any maintenance concerns, safety issues, or unusual activity to the appropriate staff.
• Receive, log, and distribute incoming mail and packages to residents and staff.
• Assist with general administrative duties, including filing, incident logging, and basic data entry tasks.
• Basic computer proficiency, including familiarity with Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and ability to maintain accurate records
• Strong interpersonal skills with a professional and welcoming demeanor
• Excellent verbal and written communication abilities
• Ability to interact respectfully with residents, visitors, and staff from diverse backgrounds
• Ability to maintain confidentiality and uphold professional boundaries
• Ability to manage multiple tasks efficiently in a fast-paced environment

Reports to: Program Manager - Large Site

Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing before or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.

Physical Demands: Must be able to lift to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site

To Apply: Go to our career page at https://www.some.org/careers/open-opportunities click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please.

SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.

SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at onlineaccommodations@some.org. This contact information is specifically for accommodation requests and does not pertain to application status inquiries.

To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding links: EEOC Know Your Rights Notice and E-Verify Program Notice.