Healthcare Concierge

Job Summary:

The Healthcare Concierge provides administrative and front-line support to over 900 faculty and staff across The Club-including The Hub AO1, The Hub AHSB, The Cloud, and The Clinical Collaborative. These are flexible, modern workspaces that support clinical and research faculty and staff without dedicated offices.

This role is critical in maintaining a welcoming, high-functioning environment. The ideal candidate is a proactive problem solver with excellent interpersonal skills, technical aptitude, and a demonstrated ability to work independently in a fast-paced setting.

Key Responsibilities:

• Lead virtual and in-person onboarding orientations for new Hub faculty, including technology setup and space logistics.
• Offer basic IT support (e.g., printer setup, video conferencing tools, conference room A/V troubleshooting) and escalate issues when necessary.
• Perform front desk duties including greeting faculty and answering inquiries by phone, email, and in person.
• Manage day-to-day supply restock and space upkeep of multiple locations in proximity
• Maintain and update faculty directories, phone lists, and scheduling systems.
• Coordinate workspace reservations and conference room bookings.
• Manage mail, packages, dry cleaning, and vendor deliveries.
• Track inventory and restock office and kitchen supplies regularly.
• Maintain food and beverage services at the food bar.
• Process accounts payable for The Clubs' vendors and liaise with procurement.
• Work with Facilities to ensure daily upkeep of shared areas.
• Organize community-building events and social gatherings.
• Provide notary services (training and certification available if needed).

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education, and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected, and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care, and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

Medical: Multiple plan options

• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Two (2) years of administrative support experience.

Applicants must meet minimum qualifications at the time of hire.

Condition of Employment:

• Notary certification (or willingness to become certified within 14 days).

Preferred Qualifications

• Experience in a healthcare, academic medical, or higher education setting.
• Bachelor's degree from an accredited college or university.
• Previous experience as a concierge or in customer-facing service roles.
• Basic IT troubleshooting skills (printers, A/V, Wi-Fi, etc.).

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent verbal and written communication.
• Demonstrated ability to work independently and manage multiple priorities.
• Strong organizational skills with attention to detail.
• Friendly, professional demeanor and ability to handle timely customer support.
• Ability to independently research and resolve issues before escalating.
• Effective problem-solving and time management.
• Comfortable working independently with minimal supervision.
• Ability to learn and support new systems and technologies quickly.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Kelley Havenner, Kelley.havenner@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until the position is filled. For best consideration, apply within 06/20/25.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $39,841 to $46,220.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.