Benefits Specialist II

Company Summary

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.

Job Summary

We are seeking a detail-oriented and customer-focused Benefits Specialist II to support the administration of our employee benefits programs. In this role, you will perform a variety of administrative tasks, including processing life events, maintaining records, and paying benefits-related bills. You will serve as a key point of contact for employees, providing guidance on benefits offerings, eligibility, enrollment, and coverage. Additionally, you will coordinate with third-party providers, assist with enrollment meetings, and help employees complete necessary forms. Your work will contribute to ensuring a smooth and positive benefits experience for all team members.

Essential Duties and Responsibilities

• Performs a variety of administrative tasks in support of the benefits function.
• Administers one or more organizational benefits programs.
• Assists employees in understanding the organizations benefits offerings and acts as a liaison between the organization and third-party benefits providers.
• Conducts orientation or enrollment meetings, advises on eligibility, costs, and coverage, and provides information for use in memos, presentations, or other benefits communications.
• Provides guidance during enrollment processes.
• Maintains records related to benefits plan participation or contributions.
• Maintains records related to plan participation, enrollment, or status changes.
• Assists employees in completing enrollment or change forms.
• Answers basic questions about offerings, eligibility, or coverage.
• Transfers employee premium payments to benefits providers.

Travel Requirements

Travel Requirements: Less than 25%

Education

Preferred 4-Year / Bachelors Degree

Experience

2 years of experience in benefit related field

Knowledge, Skills, and Abilities

• Oral and written communication skills.
• Customer service skills.
• Research skills.
• Organizational skills.
• Detail oriented.
• Excel Skills.
• Ability to work well within a team, cross-departmentally and independently.
• Able to understand and follow basic instructions and articulate problems and issues to other members of the HR team and other employees in a respectful and professional manner.
• Ability to apply a common sense understanding to carry out detailed, written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must have outstanding customer service skills and a strong desire to serve others.
• Must maintain a positive and professional demeanor at all times and in all situations.
• Knowledge of ASL preferred.
• ACA reporting experience preferred.

Working Conditions and Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The job requires office work performance.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply at www.captioncall.com/careers

Apply today! www.sorensonvrs.com/svrs_careers

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.