Assistant Director of Ticket Services

The athletics department mission is to represent East Carolina University with distinction and create a challenging and supportive environment for student-athletes to excel in the classroom, in competition, and in life. We are committed to the highest standards of character, honesty, effort, and sportsmanship; respecting all people, their personal identities, differences and beliefs; and to provide a safe and equitable environment for student-athletes' academic, athletic and personal development. The highly visible athletics program is committed to NCAA compliance, comprehensive excellence and to be trustworthy stewards of the aspirations of our student-athletes, the resources we manage, the reputation of our University, and our mission of service.

The Assistant Director of Ticket Services, reporting to the Executive Director of Ticket Operations, is responsible for providing support in the day-to-day operations of the Athletic Ticket Office by providing excellent customer service. This includes answering phone calls, responding to customer inquiries and assisting walk-in customers. The Assistant Director will oversee the ticket operations for the sports of Soccer, Women's Basketball and Softball as well as assist with the ticket operations of football and baseball. Other duties of the position include, but are not limited to, processing orders, overseeing group sales and database management. Nights, weekends, holidays, and extended hours are required in the performance of duties.

The Assistant Director will build quality relationships and work collaboratively and professionally with athletics, Pirate Club and University staff, students, unit vendors, outside event contacts and all constituencies and stakeholders on all levels, including face-to-face, phone, and electronic communications. The Assistant Director will abide by all written policies and procedures of ECU, the Department of Athletics, the National Collegiate Athletic Association ( NCAA), Payment Card Industry ( PCI), and all applicable conferences or associations. The individual serving in this position must be able to think independently to interpret and communicate guidelines, policies etc. for the appropriate application to various questions and situations. The Assistant Director will perform other duties as assigned.

Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

None

- At least one year experience in a collegiate ticket office, Division I FBS preferred

- Knowledge of NCAA regulations

- Knowledge of Paciolan Ticketing Software preferred

A valid NC Driver's License

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.