Business Staff Specialist

The Opportunity:

The Department of Psychology is seeking a Business Staff Specialist to manage the business components of the Psychology Clinic in support of expanding health service provision to the Central Florida Region. This position will be in support of the faculty and staff in the Clinical Psychology Ph.D. program to provide direct services, clinical supervision, and grant funded translational research in a treatment setting.

Responsibilities:

• Greets patients and Greets patients and visitors, checks patients in according to clinic procedures, and directs visitors to proper meeting locations and appointments.

• Handles inbound calls and directs callers to proper individuals.

• Handles incoming emails to clinic account. Provides oversight of work study students. Billing management (e.g., depositing cash payments, reviewing, and reconciling credit card payments, managing online payment system, reviewing payments received against appointments completed).

• Provides oversight for general day-to-day office operations.

• Ensures administrative and procedural processes are upheld.

• Addresses administrative and procedural issues as needed.

• Assists with training new faculty, staff, and students.

• Ensures office machines (e.g. phones, printers, copiers, and fax) are in working order and may perform routine troubleshooting, as needed.

• Facilitates the coordination of patient care by working closely with faculty and contributing to a strong communication system amongst the Clinic Director, reception team, faculty, and patients. Sends patient emails; sends out records requests per clinic policies. Helps maintain a referral list. Electronic Medical Record (EMR) management of all patient records.

• Maintains clinic files, completes file reviews.

• Runs and reviews security reports (e.g., access logs, login reports).

• Works with clinic staff and other university offices on privacy/security matters. Maintains and tracks training certificates (e.g., privacy and security training) and other required clinic documentation.

• Performs scheduling and payment processing for the clinic.

• Provides training and guidance for new and current clinic assistants.

• Tracks access to Clinic systems (e.g., Traka, Milestone, Titanium, encrypted drive, doors).

• Maintains inventory and orders supplies and assessment materials.

• Indirect supervision of support staff.

• Other tasks as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Experience working in a healthcare, clinical, or academic office setting.

• 2+ years customer service or office support/management experience.

• Bachelor's degree preferred.

• Experience handling confidential information with professionalism and discretion.

• Strong written, verbal, and interpersonal communication skills, with the ability to interact professionally with patients, faculty, staff, and students.

• Excellent organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.

• Prefer candidate with the ability to communicate in both English and Spanish in order to work effectively with customers and team members.

• Previous experience mentoring or supervising the work of junior staff or students.

• Proficiency in Microsoft Office Suite and Adobe Acrobat.

Additional Application Materials Required:

In addition to your application, please include a resume.

Special Instructions to the Applicants:

This full-time position works onsite at UCF's Main Campus in Orlando. The work schedule for this role is based on the Psychology Clinic office hours: Monday/Thursday 8:00AM - 5:00PM; Tuesday/Wednesday 8:00AM - 7:00PM; and Friday 8:00AM - 12:00PM. Office hours may be subject to change with notice.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.