Business Analyst II (Onsite)

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

General Job Description

The Business Analyst II will develop and execute data analysis for our Special Populations Grants to include HIV, HCV, Homeless, LGBT, etc. This position will be responsible for the successful development, implementation, and administration of program evaluation and quality assurance processes. As appropriate, provides supervision and support to assigned team and provides training and ongoing support for staff on data and evaluation requirements. In collaboration with the internal Evaluation Consultant, FHCSD Clinical Supervisors, Data QA Specialists, and external Evaluators, provides administration and ongoing management of the program data, documentation, and reporting activities, including oversight of data analysis and data submissions by partners and staff. Develops Quality Assurance plans for regional networks and special projects. Responsible for the complete, accurate and timely generation, and as appropriate, submission of Evaluation reports.

Job Roles

• Actively keeps project databases up-to-date and current via ongoing review of requirements associated with programmatic activities.
• As appropriate, supervises assigned team, including recruiting, hiring, training, coaching and ongoing support, conducting corrective action, and providing performance assessments.
• Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.
• Conducts QA and analysis related to deliverables through generation and review of monthly reports; based on analysis of compiled data, informs management team of necessary next steps, and follows-up with required actions, including providing direction to staff and feedback to internal and external evaluators.
• Ensures adherence to all relevant policies, procedures, and contractual obligations related to research and evaluation. Communicates any evaluation concerns to Program Management and External evaluators as appropriate.
• Interfaces with FHCSD's IT Dept. and data systems to obtain data and reports to assess performance in meeting identified metrics and support ongoing quality improvement efforts.
• Leads the planning and development of protocols and procedures relating to data entry; ensures that all documentation is completed and entered in a timely manner and according to department/program guidelines.
• Oversees and directs activities related to monthly verification of reports matching hard data reports and outcome data.. Oversees data cleaning process. Ensures work is completed according to established timelines and meets all department guidelines.
• Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
• Performs other duties as assigned.
• Provides on-going training to staff related to relevant data systems and evaluation requirements.
• Provides/ensures staff receive all new hire and annual training's on time.
• Reviews, approves, and follows-up on data and reports submitted for analysis; serves as primary point-of-contact for follow-up on data discrepancies; directly submits all final reports.

• Responsible for the analysis of data to support the business unit with data to provide actionable solutions. Work with other departments, such as IT, Billing and Accounting departments to establish rules and methodologies for sustainable effective data management.

Education/Certifications/Licenses/Registrations

• Bachelor's degree in related field, required.
• 2 years of experience working with specific data systems and outside Evaluators (e.g., ARIES, CMEDS) required.
• Supervisory experience preferred.
• 3 years of experience in research, data analysis, and management of data required.

• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

• Traveling between sites and other locations is occasionally required. Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)

• Bilingual English-Spanish preferred.
• Effective training and coaching skills; ability to drive results and achieve objectives through others.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.
• Excellent written and verbal communication skills.
• Knowledge of supervisory practices and techniques, including performance management and employee development.
• Strong skills in computer applications and software, including MS Office.
• Thorough knowledge of all screening, assessment and treatment tools utilized by the program, as well as related reporting requirements.
• Thorough knowledge of processes, procedures, and best practices relating to data collection, analysis, and evaluation.
• Thorough knowledge of Scopes of work for assigned projects and related database systems.
• Grant and clinic based data experience to include Special Populations.
• Ability to work well with IT department to obtain data and reports.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)