Field Service Support Senior Technician

Position Summary:

• Sign-On Bonus: $3,000 (Paid after 90 days)

• Location: Candidates need to be within the tri-state area (RI,) and must be able to work onsite at our N. Smithfield, RI facility when not traveling.

• Travel: Primarily domestic, with potential for international travel ranging from 1 to 3-week periods, depending on business and customer needs.

*NOT an IT Tech role*

Coperion is seeking a Field Service Technician to join our team in Rhode Island. Candidates may reside in Massachusetts or Connecticut but must be within an hour's commute to the facility and be available to work from the Rhode Island location when not traveling.

The Field Service Engineer (Recycling) is responsible for representing Herbold Meckesheim, US (a Coperion brand) in the capacity of service providing hands-on technical assistance, installation support, startup, commissioning, troubleshooting, maintenance, repair, refurbishing, upgrades, and training at customer sites or remotely.

Work You'll Do:

• Represent the company in the capacity of Service Representative providing assistance and advice to customers and/or assigned personnel, including identifying opportunities to cross or upsell equipment. Provide feedback on information received in the field on Coperion equipment and others.

• Install, troubleshoot, overhaul and/or maintain gear boxes, lube oil systems, drive components, process sections, downstream equipment such as pelletizers, gear pump systems and other associated equipment. Assist customers to start-up newly installed equipment and train customer personnel as needed. Participation in classroom type training may be required.

• Must be responsible, dependable, plus safety-minded. and work in accordance with all Coperion policies and standards as well as adhere to all customer safety, drug, and alcohol control regulations and procedures.

• When not on travel assignment, provide on-call assistance to customers via various channels (phone, email, video call, etc.), assist with service report preparation and distribution, create field information packages for self, team, or the Company, and/or other related tasks.

• Keep accurate records by providing highly detailed reports and submitting them to appropriate partners in a timely manner.

• Must be willing to work flexible hours (holidays, weekends) and travel extensively in accordance with field service travel regulations. Responsibilities will include travel in blocks of up 3 weeks (North America) and up to 12 weeks when travelling outside North America; must have a valid passport and driver's license with clean driving record.

• Other duties as assigned.

• Ability to travel when required. (1-3-week periods)

• When not on travel assignments, you will work from our Rhode Island location, assisting with daily tasks and providing support where needed.

Team:

• You will be a vital part of the Herbold USA team, dedicated to delivering innovative plastics recycling solutions. Supporting a dynamic and forward-thinking organization, your expertise will directly impact our ability to serve customers with reliable, high-performance equipment. You'll work closely with a collaborative team of engineers, technicians, and customer support specialists, ensuring that our solutions meet the highest standards of quality and performance. Your role will help shape the future of sustainable recycling technology, making a real difference in communities and industries worldwide.

Basic Qualifications:

• An associate or bachelor's degree in electrical or mechanical engineering, or equivalent experience in related skills that meet the required qualifications.

• Safety training such as OSHA 10 or 30 (General Industry)

• Proven ability to provide project supervision, guidance, and project management for a team of millwrights and mechanical craft workers during equipment installation and equipment maintenance projects.

• Experience troubleshooting, methodical technical documenting, guiding and/or performing assembly, dis-assembly and repair of industrial equipment while using appropriate tools in a safe and effective manner, with a knowledge of basic wiring, electrical and control systems, pneumatic and hydraulic systems.

• Read and understand equipment drawings (General arrangement, assembly, exploded views, cross-section views, dimensions, tolerance, electrical wiring diagrams, etc.)

• Must have excellent professional verbal, written and interpersonal communications skills.

• The ability to write clear, concise routine correspondence as well as comprehensive documents (PFD, P&ID, pneumatic/hydraulic diagrams, functional descriptions, equipment manuals, etc.)

• Knowledge of word processing (Word), spreadsheets (Excel), PowerPoint.

• Must have valid passport, driver's license, and clean driving record.

Preferred Qualifications:

• Proven experience working in a remote environment with minimal supervision.

• PLC and HMI programming skills that enable you to troubleshoot and support sophisticated automation systems.

• Support experience with complex equipment in the recycling, plastics, or processing industries-applying your skills to sustainable solutions.

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Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".