Product Management Director, Agentforce

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At the center of Generative AI and Agentforce revolution is the Agentforce AI platform designed to create and deploy intelligent AI agents tailored for various business roles and industries. Our platform is industry-leading, leveraging cutting edge research to bring customer success across the Agent lifecycle.

We're looking for an outstanding Product Manager to drive the future of Agentforce AI Platform, specifically focused on enabling customers to ship high-quality Agents for mission-critical tasks by driving platform capabilities to test and monitor Agents, Prompts and RAG pipelines at scale. This involves defining various evaluation strategies, testing tools, AI-assisted test plan/cases generation and AI-assisted monitoring for quality in production.

The ideal candidate is an experienced product manager, who is passionate about making customers and their teams successful. This is a high-profile role that is ready for a candidate who wants to take their career to the next level.

Your Impact

• Define and own product vision, strategy and roadmap for Agentforce AI Platform, focused on testing approaches, tooling and AI-assisted test plan generation.

• Drive end-to-end product lifecycle from concept to adoption, including requirements with prioritized features, corresponding justification, and success metrics.

• Collaborate with engineering teams to scope, prioritize and drive feature specifications.

• Engage with customers, stakeholders, and partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities.

• Research and understand industry trends and competition in Generative AI.

• Collaborate with the rest of Agentforce org and platform teams within Salesforce.

• Represent Salesforce as a domain and product expert at customer interactions, industry and corporate events, and community sites and social media.

Required Skills:

• 5+ years of Product Management or similar experience with highly technical products/platforms

• Extensive experience working in AI/ML space including strong technical background and ability to interface with engineers and data scientists in the space.

• Good understanding of Generative AI landscape and trends.

• Outstanding written and oral communication skills, including experience. presenting to executive leadership, participating in the sales cycle, and handling sensitive, critical issues.

• Experience working in and delivering products or services in an agile/lean environment including backlog management (user stories, epics and bugs).

• Deep experience in gathering and transforming product requirements into a practical product roadmap.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.

Desired Skills:

• Knowledge of Generative AI evaluation and testing approaches.

• Experience defining & building AI platforms and capabilities, focused on enabling different personas to get their jobs done as part of end-to-end ML lifecycle.

• Experience driving deep collaborations within the company and with external partners and customers.

• Experience working with Generative AI vendors is a plus.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.