I. Job Summary
Under general supervision is responsible for closing new customers. Generates revenue utilizing a consultative selling approach in the sale of Waste Management services on inbound calls that are typically small and less complex accounts. The IBC Rep is responsible for achieving budgeted closing and productivity goals by utilizing sound telephone based selling approaches. II.
Essential Duties and Responsibilities include the following:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Other minor duties may be assigned. Establishes and maintains a high level of customer satisfaction in all sales transactions. Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches. Closes prospective customers using working knowledge of Waste Management services.
Internal Job Description * Identifies opportunities to up-sell and cross-sell existing customers by directing leads for larger and more complex accounts to appropriate inside and outside sales representatives for follow up. Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
Utilizes personal computer and software tools to maintain accurate customer profile records. Effectively uses Waste Management sales productivity software tools (i. e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc. ). I. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience
Required: High school diploma or GED equivalent plus 1-year probing customers needs through relationship building via the telephone.
Internal requirements include 9-months proven success with a customer service focused Waste Management role. Preferred: Two years of college course work plus two years inbound business-to-business call handling experience in a call center environment. This is an office-based position.
This position is eligible to participate in sales compensation and recognition programs upon successful completion of sales orientation and/or training prerequisites and district management approval. B. Other Knowledge, Skills or Abilities Required
Previous call center and/or customer service experience may be required.
General Competencies Include:
Build Relationships
Collaborate Actively
Communicate With Impact
Demonstrate Professionalism
Initiate Action
Produce Results
Focus on Customers
Focus on Quality/Details
Know the Business
Influence and Negotiate
Leverage Diversity
Manage Work / Time
Use Ethical Practices
Organizational skills
Proficient with computer and software applications.
